An industry-standard 20-25% restocking fee (depending on brand) on ALL cancellations and returns for custom builds or out of stock items is in effect. 10% cancellation and return charge for standard kits.
The 20-25% restocking fee is based on the MAP price of the item(s) as advertised by the respective coilover brand.
An out of stock item is anything that is shipping from our manufacturing plant to you. If an order that is being shipped from overseas to the customer is cancelled there will be a 20-25% restocking fee for that order.
A custom build is anything that requires a valving change, custom length shocks, custom spring rates, and or any other modification from the normal stocking configuration that is listed on the Vendor Application List.
A standard kit is the default kit.
To start the Return process fill out the Returns form. You will need your order number and email address used when creating the order.
Our policy lasts 14 days after delivery. If 14 days have gone by since your delivery, unfortunately we can not offer you a refund or exchange.
To be eligible for a return, your item must be:
- Unused and in the same condition that you received it.
- It must be in the original packaging.
- The parts must not have been installed.
Any adjustments after installation can only be handled via the product warranty directly with the vendor.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven't received a refund yet, first check with your bank. There is often some processing time before a refund is posted. Each banks has it's own processing time, from a few days to a month.
Contact your credit card company, as with banks, it may take some time before your refund is officially posted.
If you've done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com.
All the above conditions apply. If the return is approved and the item was marked as a gift when purchased and shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned item is received, a coupon code will be emailed to you.
If the item wasn't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, the approved return will be sent to the gift giver.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don't guarantee that we will receive your returned item.