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Package Protection

Add a layer of protection to your order which ensures replacement for lost, stolen, or damaged packages. When uninsured, shoppers are responsible for filing any claims directly with the shipping carrier (UPS, FedEx, etc). See our Lost and Stolen Package Policy for more information.

  • Coverage against loss, theft, or damage in transit.
  • We file the claim and do the investigation.
  • Faster resolution of shipping issues for you.
  • Reorder of item(s) depending on in-stock availability, refund of unavailable or custom items.

Our shipping protection extends coverage to your online purchases that may get lost or damaged in transit, or stolen after the carrier's proof of delivery.

Note: Package Protection refunds the cost of the item(s) alone. Shipping costs, taxes, customs/duty fees are not included. Shipping protection is nonrefundable once the shipment is marked as delivered by the carrier.