Shipping Policy
Turnaround
Orders are processed within 1-2 business days (Monday – Friday), excluding major holidays.
Once processed your order will be classified as Unfulfilled or fulfilled:
- Unfulfilled- Your order is being built or prepared to ship. Please check all your email folders (Spam/Junk) for your confirmation message. If we have a question about your order we will try to call or email you.
- In Stock: See the table below for the approximate wait time for in-stock coilover kits.
- Custom Order Note: Purchase of custom options (eg. custom spring rates, non-spring upgrades, etc.), and some models or brands which are hand-built (please see the table below).
- Out-of-Stock Note: See the table below for the approximate wait time for out-of-stock standard orders.
- Fulfilled- Your order has been shipped. From this point it will take approximately 3-5 business days to ship to you.
| BRAND | IN-STOCK | CUSTOM ORDER / OUT-OF-STOCK | SHIP TIME |
| BC Racing | 1-2 business days to ship out | 3-5 weeks build to ship | 3-5 business days |
| Custom Orders: Extreme Low kit, custom spring rates, Swift spring upgrade, most DS Series, and all RM, ER, HR, and ZR Series kits | |||
| Feal Suspension | All Hand Built | Build time varies, we will provide you with an estimate. | 3-5 business days |
| KSport USA | 2-3 business days | 3-5 weeks build to ship | 3-5 business days |
| Fortune Auto | All Hand Built | 5-7 weeks for 500 Series 6-8 weeks for 510 Series Build time varies for other Series, we will provide you with an estimate | 3-5 business days |
| KW Suspension | All Hand Built | 4-8 weeks build to ship | 3-5 business days |
| Öhlins Racing | All Hand Built | 8-12 weeks build to ship | 3-5 business days |
| TEIN USA | 1-2 business days to ship out | 4-8 weeks build to ship | 3-5 business days |
| Solo-Werks Suspension | 1-2 business days to ship out | 3-5 weeks build to ship | 3-5 business days |
Note
We will provide you with an estimated ship date once your order is processed by the vendor.
Ksport Special Orders Notice
When you place an order for Ksport coilovers that are not in stock and must be special ordered, we will notify you. Ksport special orders cannot be cancelled, refunded, or returned under any circumstances. We will ask you to agree to the special order terms. Once you agree to the terms, no order changes can be made.
Overseas BC Racing Special Orders Notice
As a BC Racing authorized dealer, we have the ability to order almost all BC Racing coilover kits available worldwide. This includes coilover kits for vehicles only manufactured and sold outside of North America. If you would like to order a coilover kit normally only available overseas, please contact us. We will confirm pricing and availability for you, and take your order. All overseas orders are considered special orders, and cannot be returned under any circumstances.
All Other Special Orders Notice
Depending on spec and application, sometimes a coilover kit or part must be specially ordered, as it is not regular stock. If you've ordered a coilover kit or part that must be specially ordered, we will notify you. Special orders cannot be returned or refunded under any circumstances once shipped.
Delivery
Our primary shipping service is UPS Ground Delivery. "Ground" services takes 3-5 business days from coast-to-coast.
We will ship your coilovers to your door, with signature delivery. If a different delivery arrangement is needed, you will need to request it before we ship your coilovers.
Delivery Time is dependent on availability and build time. Some items will ship within 48 hours, others within a week or two, while some may take as many as several weeks (especially custom or back ordered products). We do our best to ship items out as quickly as possible, so we often get orders out more quickly than is noted.
If there is an issue with your delivery, please contact us so we can assist you. Do not call the carrier and file your own claim. We must as the shipper do this for you.
Free Shipping
Free shipping with: BC Racing, Feal Suspension, Fortune Auto, Öhlins Racing and TEIN USA.
Coilover orders that qualify for Free Shipping will be delivered by UPS Ground Delivery (3-5 business days for cross-country delivery). Free shipping promotions are available on domestic shipments, within the continental United States only.
Order Tracking
If a tracking number is provided by the shipping carrier, we will update your order with the tracking information.
Log into your Account to track your order, if you already have a tracking number use the onsite UPS Tracking Lookup form or go directly to the UPS website: https://www.ups.com/WebTracking/track.
Damaged Parts
If you find your parts arrive with damage, please contact us immediately and send us photos of every single damaged component. Do not install or attempt to install the parts. We cannot open a damage claim or otherwise remedy the damage if you install the parts on your vehicle.
Lost and Stolen Package Policy
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If you purchased package protection please read our Package Protection FAQ or Lost and Stolen Package Policy.
- Coilovers.com is not responsible for lost or stolen packages that are confirmed to be delivered to the shipping address provided for the order. If your tracking shows that your package has been delivered, please check with neighbours and family members to make sure they did not receive it by mistake.
- Coilovers.com is not responsible for orders that are delivered incorrectly or lost due to incorrect shipping information being provided at checkout. Please confirm your shipping address before finalizing the checkout. If you receive a confirmation email with an address that needs to be updated please contact us as soon as possible to make any changes. In most cases, once an order has shipped we cannot make any changes to your shipping address.
- We cannot refund shipping costs for shipments that are returned to us due to an error in the address provided.
Missing or Lost Shipments
If you can not locate your shipment or your tracking has stalled please contact us right away. We will contact the Shipper and start an investigation on your behalf. If the Shipper has filed the shipment as lost we will begin the claim process. This can take 1-2 months* for UPS/FedEx to process, please be assured our team will keep you up to date with each step in the claim.
* Lost package claim times can vary depending on the time of year, the volume of shipments the Shipper is tracking and shipper processing times.
What to do if a package is stolen from your porch
- The first thing you should do is check your purchase confirmation email for tracking information and confirm the Shipper has confirmed the delivery.
- Check with neighbours and family members to make sure they did not receive it. If you have a doorbell or other security cameras check the footage.
- Contact us as soon as possible, and we will investigate with the Shipper to confirm the status of your shipment.
- If your security footage, neighbours or family saw evidence of a theft or if the status of your package was confirmed as delivered please contact your local police and report the theft.